Delivery Terms & Conditions
Shipping rates – United Kingdom
We have selected several reputable courier services to deliver your parcels. The couriers we have chosen offer quick reliable services to get your parcels to you safely and timely at a reasonable cost. Once your address details have been uploaded to their server, you will receive an email or/and an SMS with a delivery slot. You will then have the ability to change the delivery slot to suit your needs.
Domestic Free Shipping
UK Mainland except some areas in Scotland. (3-5 working days) –Orders over £29.00
Next Day* Service (order before 12:00) –£4.99
Scottish Highlands & Islands –Orders over £99.00
Northern Ireland –Orders over £99.00
Isles Of Scilly, Isle Of Man –Orders over £99.00
Channel Islands –Orders over £59.00
Free Local Pickup
* Temporarily Unavailable until we can establish the new trading rules. Apologies for any inconvenience. We will get our free local pickup services running again as soon as possible.
We offer local free local pickup for customers who live near to us, which can be collected from our warehouse in Christchurch, Dorset. Details of our address for collection can be found here.
Orders are normally available for collection 24 hours after being placed. Please have your order number handy when coming to collect, so that we can find your order faster. Upon arrival please call 020 00000
Please use the shipping calculator on the basket page.
International Free Shipping
* Temporarily disabled until we can establish the new trading rules. Apologies for any inconvenience.We will get our export services running again as soon as possible.
Latvia, Portugal (5-6 working days) –Temporarily Unavailable
Italy, Lithuania, Slovakia, Spain, Sweden (5-7 working days) –Temporarily Unavailable
Bulgaria, Croatia, Estonia, Finland, Greece, Romania (5-7 working days) –Temporarily Unavailable
Belgium, Czech Republic, Germany, Luxembourg, Netherlands, Poland (3-5 working days) –Temporarily Unavailable
Ireland, Austria, Denmark, France, Hungary, Slovenia (4-5 working days) –Temporarily Unavailable
Our courier services do not deliver on weekends or bank holidays so any orders made on Friday before 13:00 will be delivered on the following Monday and any orders made before or on a bank holiday will not be delivered until the following days.
*Next day orders must be in before 12:00.